Browse our collection and select your desired items, including size, color, and quantity preferences. Add them to your shopping cart where you can review your selections and add special instructions if needed. Proceed to checkout, enter your delivery details, choose your shipping option, and complete payment using your preferred method.

We maintain distribution centers in major cities globally to ensure faster delivery. Orders are processed within 1-2 business days, and you'll receive a shipment confirmation with tracking details. Items may ship from different locations depending on inventory availability.

Prices are displayed in your local currency for convenience, and all transactions are finalized in GBP based on current exchange rates. Your credit card provider will handle the conversion.

We support all major credit cards (Visa, MasterCard, American Express, Discover), PayPal and also Apple Pay. Payment is required in full before shipping your order. Simply proceed to checkout from your cart and you'll be guided to our secure payment gateway.

Our prices exclude import duties, taxes, and customs fees. Depending on your location, you may be required to pay these charges when your order arrives - these are determined by your local customs authority. As the recipient, you're responsible for these fees and ensuring compliance with local import regulations. We cannot cover customs delays or confiscated shipments.

Your security is our priority. We never store credit card details on our servers - this information remains exclusively with secure, encrypted third-party payment processors that handle millions of transactions daily. Our checkout uses 128-bit SSL encryption, and our payment partners actively monitor for suspicious activity. In rare cases where fraud prevention is needed, we may request verification documents.

We have two product categories with different policies:

Standard Products: Enjoy a 30-day satisfaction guarantee. If you're unhappy with your purchase or receive a defective item, we'll replace it free of charge or provide a full refund upon return.

Complimentary Promotional Items: Since these items are free (you only pay shipping), they're not eligible for refunds. The shipping cost covers actual delivery expenses and is non-refundable.

Note: Return shipping costs are the customer's responsibility. For return inquiries, reach out to info@ryvinjewelrycom.

We sincerely apologize! All orders are carefully packaged with protective materials. In the rare event your item arrives damaged, simply email info@ryvinjewelry.com with details and photos, and we'll ship a replacement at no charge immediately.